Aiglon's complaint policy is part of the school's official policy documentation.
It is the policy of Aiglon College to encourage students and parents to raise their concerns through informal discussions with the appropriate teacher, houseparent, School Council member or campus staff. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
Aiglon’s Complaint Policy describes the steps towards a formal complaint process if an informal conference fails to reach an outcome satisfactory to the student or parent’s concern. Even after initiating the formal complaint process, claimants are encouraged to seek informal resolution of their concerns. A claimant whose concerns are resolved may withdraw a formal complaint at any time.